The Service module turns storefront service requests into trackable work orders.
Where requests land
A customer's service request creates a lead in your Inbox and a service ticket under Admin → Service.
Work a ticket
- Open the ticket to see the customer, the cart, and the described issue.
- Add parts and labor lines as you diagnose.
- Move the ticket through its statuses (for example Received, In progress, Ready, Closed).
- The customer record keeps the full service history.
Booking widget
If you use the embedded service-appointment widget, customers request a preferred date and you confirm the exact time.